Refund and Cancellation Policy

Last Updated: 22 October 2026

At Nutrifem, we aim to provide a smooth and reliable experience when purchasing our digital products. Please read this Refund and Cancellation Policy carefully before placing an order.

1. Digital Product

Nutrifem sells digital informational products, including PDF diet guides. After successful payment, customers receive access to their purchased digital PDF through the delivery method specified on the product page or at checkout.

Please review the product description and purchase details before completing your order.

2. 100% Money-Back Guarantee — PDF Access Issues Only

Nutrifem offers a 100% money-back guarantee exclusively for genuine issues that prevent a customer from accessing their purchased PDF product.

A customer may qualify for a full refund if:

  • The payment was successfully completed for the order.

  • The customer cannot access or download the purchased PDF because of a genuine delivery, file, or access issue.

  • The customer contacts our support team and provides sufficient information to verify the purchase and investigate the reported issue.

  • We are unable to resolve the access issue by providing a working download link, replacement file, or other reasonable access solution.

If the verified access issue cannot be resolved, we will refund 100% of the purchase amount paid for the affected order.

3. Situations Not Covered by This Guarantee

Our money-back guarantee is specifically for PDF access issues. It does not cover:

  • A customer changing their mind after purchasing.

  • Dissatisfaction with the content, format, presentation, or information in an accessible PDF.

  • A customer expecting different results from the diet guide.

  • Failure to achieve a particular amount of weight loss or any other personal goal.

  • Personal preferences or circumstances unrelated to access to the purchased PDF.

If the customer has received and can successfully access the purchased PDF, the access-issue money-back guarantee does not apply.

Nothing in this section excludes refunds, remedies, or other rights that are required by applicable law.

4. How We Verify Access Issues

To help us investigate a refund request, the customer must contact us using the email address registered with the order, where possible, and provide:

  • Order number or order confirmation.

  • Email address used for the purchase.

  • A clear description of the PDF access problem.

  • Relevant screenshots or error messages, if available.

We may check our order records, payment status, digital delivery records, download-link status, and relevant technical information to verify the reported issue.

We may request reasonable additional information where necessary to investigate the claim. We will not request passwords, OTPs, payment PINs, CVVs, or full payment card details.

A refund will not be approved under this guarantee solely because a customer requests one. The reported access issue must be assessed fairly using the available evidence.

5. Steps to Resolve an Access Issue

If a customer cannot access the purchased PDF:

  1. Contact Nutrifem customer support.

  2. Provide the order details and explain the access issue.

  3. Allow our support team a reasonable opportunity to investigate and restore access.

  4. If the issue cannot be resolved, we will initiate the eligible full refund.

We will not unreasonably delay or refuse an eligible refund.

6. Duplicate or Incorrect Charges

If a customer is charged more than once for the same order, they should contact us with their order details. Once a duplicate charge is verified, the duplicate amount will be refunded.

Other payment errors will be reviewed based on the available transaction records and applicable requirements.

7. Refund Processing

Once a refund is approved, we will initiate it through the applicable payment provider or payment method. The time required for the refunded amount to appear in the customer's account may depend on the payment provider or bank.

We will communicate relevant refund information when necessary.

8. Cancellation Requests

Digital products may be delivered immediately after payment. Cancellation requests will be reviewed according to the order status, this policy, and applicable law.

The access-issue guarantee is not a general change-of-mind refund policy. However, nothing in these terms limits cancellation rights or other consumer protections that must legally be provided.

9. Contact Us

For assistance with PDF access, delivery, payments, or refund requests, please contact:

Business Name: Nutrifem

Email: Support@nutrifem.in

Website: https://nutrifem.in

Please include your order number when contacting us so we can investigate your request efficiently.